Delivery & Returns Policy

DUE TO COVID-19 DELIVERIES MAY TAKE A LITTLE LONGER AND WE ARE EXTENDING OUR RETURNS TO 28 DAYS.


COLLECT IN STORE – Temporarily Suspended
We offer a free click/phone service. Orders can be picked up from the shop within our regular opening hours (10-5 Monday to Friday and 10-4 on Saturday).
Free local delivery (TD15 postcode only) – select at checkout.

POSTAL DELIVERY
PACKING & UK STANDARD DELIVERY – £3.95
Please allow 3-5 working days. Goods are sent out using the 2nd class Royal Mail, tracked service. This service does not require a signature.
PLEASE NOTE, IF YOU RETURN AN ITEM YOU WILL NOT BE REFUNDED THE DELIVERY CHARGE.
INTERNATIONAL DELIVERY – Not available

ONLINE CUSTOMER RETURNS POLICY
Although we hope that you love your purchase, if you are not completely happy with your order, we are happy to offer a refund or an exchange. You must notify us in writing 14 days from when you receive the goods and return them to us within 14 days from notifying us.
Returned items must be unworn and in the same condition as you received them, in their original packaging with all tags intact. If the goods are not returned in their original condition or if any of the tags have been removed, we reserve the right to refuse a refund. Our full returns policy is stated below.
We recommend you return your goods via recorded delivery for proof of postage as goods returned to wardrobe at No.4 are done so at your own risk and expense.
To return goods, please fill out the Returns Form in your original delivery and return it to: Wardrobe at No.4, 4 Marygate, Berwick upon Tweed, Northumberland, TD15 1BN

OUR RETURNS POLICY
Under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel or return your order with us, provided you notify us in writing of your intention to return the item within seven working days of receipt.
You can do so by emailing us at info@wardrobeatno4.co.uk or by writing to us at Wardrobe at No.4, 4 Marygate, Berwick upon Tweed, Northumberland, TD15 1BN.
Once you have notified us, you have 14 working days to return your item from the date you received the parcel and we ask sale items are returned within 7 days. Items must be returned unused, in their original condition, and with any labels intact and still attached.
Where provided, belts and any packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Please note that you must cover the cost of the return shipment.
We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit.
We recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.
We recommend that you retain proof of sending, in case of any dispute or failure of the goods to arrive with us. We will not accept any liability for any goods that are returned in inadequate protective packaging, by an uninsured or unrecorded transit service, or that go missing without proof of postage.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.
All SALE stock that is bought in our shop is non-refundable and non exchangeable as stated at the point of sale desk.

EXCHANGES
There is no charge to exchange items for a different size, however all exchanges are based on our stock availability.
If you wish to exchange an item, you can do so by emailing us at info@wardrobeatno4.co.uk or by writing to us at Wardrobe at No.4, 4 Marygate, Berwick upon Tweed, Northumberland, TD15 1BN with your exchange requirements and then follow the returns policy above.
When we have received the original item in good order, we will send out the replacement garment.

FAULTY GOODS
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Goods are faulty if they are received by you in a damaged state, or where a manufacturing fault occurs within six months of purchase.
Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.

COLOURS
Computer monitors vary, therefore we cannot guarantee that your monitor’s display of any colour will be completely accurate.